Return Authorization Request

Defective Item:
If item arrives with a manufacturers defect you may return it for an exchange or refund within 10 days of when the item was delivered to you. Shipping charges are non refundable.

Returns:
If you are not satisfied with your item, you may return it for an exchange or refund within 10 days of when the item was delivered to you. Shipping fees are no refundable. In the event the item purchased was shipped free, we will deduct the proper shipping charges from your refund. There will be 10% restocking fee when returning items.

Return Policy Specifications:
Returns or exchanges received after the 10-day period will not be accepted. Watches with links removed, as well as watches without all original packaging and manuals will also not be accepted.

hbwatches.com must receive all returns in the same condition as shipped to the customer. We will not accept any returns that show signs of being used, sized or worn.

We cannot issue a refund if your watch shows any signs of being worn: scratches, links removed, nicks, chips, or any other signs of use on the face or band. All packaging and manuals included with the returned product must be received in the same new condition as originally sent to the customer. We do not sell used items and will not accept any watch with any indication that shows use by the consumer.

The customer is responsible for all freight charges for items returned back to hbwatches.com. All returns take about 1 week to process and for credit to be issued. We recommend a carrier with a tracking number to verify package delivery, until credit is issued and our customer profiles are updated. We always recommends that the customer includes carrier insurance for the return package for the price of the item purchased. It is not necessary to insure packages for retail prices of watches.

All returns not accepted by hbwatches.com will be mailed back to the customer, at the customer’s expense.